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VA officials and inspector general describe accountability reforms and lingering systemic gaps
Summary
VA Office of Accountability and Whistleblower Protection officials told a House subcommittee they have improved investigative capacity and management acceptance of recommendations, while the Office of Inspector General said systemic issues—including staffing shortages, IT modernization problems, uneven local oversight and weak monitoring—continue
Officials from the Department of Veterans Affairs described steps to speed investigations, increase management acceptance of recommendations and strengthen whistleblower protections, while the Office of Inspector General told the House Subcommittee on Oversight and Investigations that persistent systemic problems remain that affect patient safety and benefits delivery.
Acting Assistant Secretary Ted Radway, who leads the Office of Accountability and Whistleblower Protection (OAWP), said his office has increased case intake and reduced case-closure times. “From fiscal 21 to '24, the number of incoming complaints increased by over 60% to 3,305 complaints,” Radway said. He told the committee OAWP reduced the time to close complex…
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