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Tax Department touts service gains and IT modernization while seeking reclassifications and staff funding
Summary
Tax Department leadership reported high performance on refunds and customer wait times, outlined major IT and modernization projects (property system, scanning, new phone system) and flagged a pending class‑wide reclassification review that could affect budget baseline.
An official representing the Vermont Department of Taxes briefed the Senate Appropriations Committee on Feb. 6 on the department’s FY26 operating priorities, performance outcomes and staffing needs, emphasizing improved customer service and several multi‑year IT projects.
The department’s leader (identified in testimony as commissioner) said the operating budget is about $37.2 million, with roughly 57% for salaries and benefits and 32% for IT. “When you pair talented people with strong modern IT systems, you can get a lot done in public service,” the commissioner said, noting the agency’s service metrics meet national standards for timeliness.
The nut graf: The department highlighted performance improvements —…
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