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Council hears water company concerns over meter access and an expiring franchise ordinance
Summary
Councilor Jennifer reported Mountain View Edgewood Water Company lacks access to several meters because of new fences; staff said a franchise agreement was sent to the company for legal review and the city will consult legal counsel before taking action on individual meter access disputes.
A council discussion on Jan. 21 focused on access to water meters and the status of the city's franchise agreement with Mountain View Edgewood Water Company. Council members and staff described a small number of properties where fences block company access for required meter and backflow testing work.
Council member Jennifer told colleagues the water company reported about six Edgewood properties where fences now block access to meters. She said one homeowner replaced a dilapidated fence that formerly allowed access, and the company is now unable to perform tasks such as backflow testing. Jennifer also said the company’s franchise ordinance dates to January 2017 and appears to be a five‑year ordinance that is now expired; she asked the council to consider re‑signing or updating the franchise agreement.
City staff reported the city's draft franchise agreement was sent to Mountain View Edgewood Water Company in December and that the company’s attorney is reviewing it. Staff also cautioned against over‑stepping in individual customer disputes, saying the city’s role may be limited and that legal counsel should be consulted to determine remedies. Council member Roseanne noted many historic fences sit in the right of way; staff said the city typically does not require removal unless a project or public safety issue arises. Christie Sutter and other councilors suggested the mayor check with the city attorney to clarify whether the city should intervene or defer to the utility.
Former municipal examples and regulatory context were discussed: Jeff noted that federal law requires backflow testing for some businesses under the Clean Water Act and asked whether the water company can impose fines or other remedies; staff said that is a question for the water company and its legal counsel. The mayor said staff will continue to coordinate with Mountain View Edgewood Water Company and will bring further updates to the council after checking legal options and franchise status.
The council requested a face‑to‑face meeting between city staff (including the mayor, when available) and a Mountain View Edgewood Water Company representative to clarify operational issues and the city’s role. Jennifer said she would be willing to join that meeting, and staff said they meet with the company quarterly. No formal action was taken at the study session.
