Walla Walla staff recommend new enterprise asset management system with built-in citizen app; council to consider authorization in February

City staff presented a proposal at the Jan. 21 work session to replace the city’s aging enterprise asset management (EAM) software with a GIS‑centric system that includes an integrated customer-relationship management (CRM) module and a mobile app for residents.

Mr. Bealey, who led the presentation with Chris Owen, the city’s technology services director, said the project ties directly to the city strategic plan’s goals to use technology and data to improve service and operational efficiency. “As an organization, we are driven by our mission to enhance the quality of life in Walla Walla and strive to be the best of the best of the Northwest,” Bealey read from the strategic plan during the briefing.

City staff recounted the city’s history with asset-management systems (initial implementation in the 1990s, updates in 2008, and a three‑year trial from 2021–2024 on a vendor…