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Board and superintendent clarify constituent-handling, staff contact and legal counsel procedures
Summary
Training reviewed how board members should handle constituent complaints, when to route matters to the superintendent or directors, confidentiality expectations and when to seek legal advice; superintendent said trustees should bring issues to him and he will escalate when necessary.
Board members and the superintendent reviewed procedures for handling constituent concerns, for contacting district staff, and for interacting with the district’s legal counsel.
Presenters advised board members to ask constituents first what steps they have taken through the chain of command (principal, director, superintendent) and whether the constituent wants the matter kept confidential. Members were encouraged to assist constituents in identifying the appropriate staff contact, to forward…
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