Audit: TPA billing discrepancies, fee overage and missing incident reports found in Springfield City workers’ compensation program

Young Ngo, audit staff, told the Springfield City Audit Committee that a performance audit of Springfield City’s self‑insured workers’ compensation program found inconsistent billing practices by the city’s third‑party administrator and gaps in required documentation.

The audit covered fiscal year 2023 and most of fiscal year 2024 through March 2024 and excluded police and fire claims, which are administered under a separate statutory process. Ngo said the audit’s objective was “to assess the city's oversight over the third party administrator and assess the city's risk mitigation processes related to workplace injuries.”

Why it matters: The audit flagged controls and contract issues that could increase costs and hinder the city’s ability to identify and prevent repeat injuries. The audit also identified departments that account…