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Health Facilities Commission reports spike in nursing‑home complaints and outlines certificate-of-need transition timeline
Summary
The Health Facilities Commission told the Health Subcommittee that nursing‑home complaints rose after CMS changed complaint-reporting guidance, that recertification surveys lag, and that certificate-of-need (CON) items will move to licensure on a multi‑year schedule.
Logan Grant, executive director of the Health Facilities Commission, and Caroline Tippens, director of licensure and regulation, briefed the Health Subcommittee on the commission’s responsibilities, complaint intake trends and the multi-year implementation of Public Chapter 985, which shifts certain services from certificate-of-need regulation to licensure with quality standards.
Grant said the commission now combines licensure and certificate-of-need work, and Tippens described complaint intake and triage performed by registered nurses on a dedicated hotline. Tippens said changes CMS made to the State Operations Manual (chapter 5) in October 2022 produced a 63 percent increase in complaints to Tennessee, creating a backlog that reduced the commission’s recertification throughput because staff must prioritize complaint investigations.
Tipp…
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