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Residents tell Independence council IRIS paratransit fails are leaving disabled riders stranded
Summary
Multiple residents urged the Independence City Council to restore reliable bus service and fix the IRIS paratransit system; city staff scheduled further study and the council postponed related action to allow more review.
Several residents told the Independence City Council on an unspecified February meeting night that the city’s replacement paratransit service, IRIS, has been unreliable and left disabled riders unable to reach medical appointments, work and other essential services.
The complaints mattered enough that the council postponed consideration of a staff transportation resolution so members and staff could gather more details. Council followed staff guidance to schedule a study-session update on public transit for Feb. 24 and postponed formal consideration of the transportation resolution to the March 3 council meeting.
Why it matters: Speakers described missed pickups, unclear pickup locations and an app that they said does not show accurate addresses or driver information. Several people said the loss of fixed bus routes plus problems with IRIS have sharply limited mobility for elderly and disabled residents.
At the meeting, residents gave repeated…
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