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City approves Invoice Cloud to replace online utility payment system; staff expects lower fees and expanded self-service
Summary
The commission approved a contract with Invoice Cloud to replace the city's online payment vendor for utility billing; staff says the move eliminates the existing $1.25 online convenience fee and implements a flat ~3% payment processing arrangement while adding autopay and paperless features.
The Rio Grande City commission approved a contract with Invoice Cloud to provide the city's online utility-payment platform.
City staff and a company representative said the current vendor required customers to enter their last payment amount and account number, and that the city had been charging a $1.25 convenience fee on online utility payments. Invoice Cloud representatives, including Matt…
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