Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Missouri's citizen portal moves from ARPA funding to ongoing costs; state officials say soft launch drew 250,000 accounts
Summary
Office of Administration officials told the House Budget Committee the state's digital government portal has completed a soft launch and attracted roughly 250,000 registered accounts, but warned the project requires ongoing annual payments previously covered by one-time ARPA funding and additional staffing and security resources.
Missouri has begun public use of a new statewide citizen portal that the administration says will let residents find and manage services across multiple state agencies, but budget officials told lawmakers the portal will carry recurring costs that must move from one-time ARPA funds to General Revenue.
Hannah Swan, budget director and legislative liaison for the Office of Administration, described the portal as the product of a $126 million ARPA-funded modernization project. "When we requested that funding, we did communicate that there would be some ongoing cost that would need to be picked up with general revenue ongoing," she said.
Jennifer Stilibar and other IT officials said the portal runs on a commercial platform and requires recurring subscriptions and security services. Ken Zellers, OA commissioner, and ITSD staff listed…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
