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Newton County showcases Notify Newton app for resident service requests
Summary
A county staff member demonstrated Notify Newton, a mobile app residents can use to report nonemergency problems (potholes, trash, code issues). The app places requests on a map, lets users upload photos and addresses, notifies Public Works, and assigns work orders; the presenter said almost 2,000 requests have been submitted.
A Newton County staff member (presenter) demonstrated Notify Newton, a mobile app that lets residents submit nonemergency service requests — such as pothole repairs, trash pickup and code-enforcement concerns — and receive email updates, during a recorded presentation.
The presenter said the app, available on the App Store and Google Play, lets users add a request by tapping a blue plus sign, upload an image, select or move a map cursor to the exact location, choose a category, and type a description. "Once you have submitted the request, it will place on the map," the presenter said, and signed-in users will receive an email with a work order number after Public Works assigns the request.
The presenter described how new requests go to Public Works employees by email, who assign them to the correct crew and generate a work order number. Assigned requests are placed into Public Works' daily work reports so crews know what to fix. The presenter said residents receive an email notification when the work is completed, including the completion date. The presenter added that "there have been almost 2,000 requests submitted through Notify Newton," characterizing that as residents engaging directly with county staff.
The presentation emphasized that Notify Newton is intended for nonemergency situations and for community engagement: "Download Notify Newton today," the presenter concluded.
No formal actions or policy changes were recorded in the presentation; the recording consisted of an instructional demonstration of the app's features and notifications process.
