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Arkansas Department of Information Systems outlines modernization, cybersecurity and data projects
Summary
DIS officials briefed the joint committee on completed data center modernization, a statewide ServiceNow rollout, K‑12 network upgrades, a Cyber Center of Excellence, a virtual CISO program, advanced endpoint protection, the Arkansas Data Hub, LAUNCH/CIVI Form citizen services and an AI Center of Excellence.
Jay Harton, acting director and chief operating officer of the Arkansas Department of Information Systems (DIS), told the Joint Advanced Communications and Information Technology committee that DIS has completed key data‑center modernization work, is beginning a statewide ServiceNow rollout for incident and change management, and is proceeding with K‑12 and agency network upgrades.
The department outlined a three‑part modernization push: shared technology services (an internal “private cloud” spread across two state data centers and a disaster recovery site), a phased network refresh that raises K‑12 guidance from 1 Mbps per student to 3 Mbps, and a planned statewide help‑desk and change management system using ServiceNow.
Why it matters: The initiatives aim to consolidate duplicated agency IT efforts, reduce costs through enterprise procurement, and improve cybersecurity posture and service delivery across executive‑branch agencies.
Harton described completed work to stand up shared technology services using CARES Act funding and a disaster recovery site at the Department of Public Safety’s troop headquarters in Lowell. He said DIS maintains connectivity to public cloud providers (AWS, Azure,…
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