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Tahoe Forest nursing report: surgical volume up, Press Ganey scores rise, AI pilot and staffing initiatives planned
Summary
Nursing leadership reported a 13.7% increase in surgical cases, a major jump in inpatient Press Ganey scores, expansion of a high-school shadowing program, steps to increase inpatient capacity at Incline, a neonatal transfer agreement with Mercy San Juan, and participation in a Mercy Epic pilot for AI-generated end-of-shift nursing notes.
Nursing and operations leaders at Tahoe Forest Health System reported higher surgical volumes, improved patient-satisfaction metrics and a series of operational changes and pilot programs during the board meeting.
Jan, speaking for nursing leadership, said the system’s surgical service area grew 13.7 percent in 2024 and that the perioperative governance changes — including a Perioperative Governance Council established after Optum consulting — helped increase operating-room efficiency. “We've had a busy OR,” Jan said. The organization also is using its off-site surgery center to relieve pressure on the main hospital OR and to expand access for some routine specialties.
Jan reported a notable lift in inpatient Press Ganey scores: inpatient moved toward the 95th percentile and the aggregate system score rose to about 96.25. Jan credited staff-model adjustments on med-surg units and related process changes for that improvement.
Nursing leadership described several workforce and community…
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