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House State Affairs Committee approves Idaho PUC customer-relations rule changes, keeps consumer clause
Summary
The Idaho House State Affairs Committee approved Idaho Public Utilities Commission rule changes on customer relations and telephone customer-relations rules after debate over a consumer-protection sentence (section 205) and questions about how modern phone networks are covered.
The Idaho House State Affairs Committee voted to adopt rule changes proposed by the Idaho Public Utilities Commission (PUC) on customer and telephone customer-relations, approving the dockets after questions about a consumer-protection sentence and how the rules reflect modern phone technology.
PUC policy strategist Stephen Goodson told the committee he brought the negotiated rule chapters to the panel for review and that one specific change replaces the word “may” with “shall” in a final-notice mailing requirement. "I am pleased to present to you today docket 3 1 20 1 12 4 1," Goodson said, and later described the edits as part of an effort to “make the rules clear and less burdensome.”
Committee members pressed PUC staff on several consumer-protection and modernization issues. Representative Dygert asked whether the termination-of-service rules include protections for customers whose loss of service would present…
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