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911 center reports steady call volume, RapidSOS adoption and looming capital costs
Summary
The Sweetwater Combined Communications Center reported roughly 14,800 911 voice calls in 2024, high wireless-call shares and increasing GPS location accuracy, while outlining several planned capital replacements including a possible $1.7 million radio console replacement.
David Halter, information-technology director for the Sweetwater Combined Communications Center, presented the center’s 2024 annual report to the Rock Springs City Council on Feb. 4, saying that 9-1-1 voice calls returned to the 14,000 range after a one-year spike.
Halter said the center received 14,813 9-1-1 voice calls in 2024. He told council members that 90.64% of calls originated from wireless devices and that phase 2 cellular location data now covers roughly 90% of calls. RapidSOS — which supplies device GPS location data to dispatch centers — is now present on nearly 82% of calls, up from 47% in 2019, Halter…
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