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Division of Occupational and Professional Licenses reports OASIS rollout, staffing and cash‑balance challenges
Summary
Division of Occupational and Professional Licenses officials briefed the House Resources and Conservation Committee on a multi‑year effort to consolidate licensing systems (OASIS), workforce turnover, board consolidation proposals and ongoing cash‑balance issues for board accounts.
Colby Redish, lead counsel for the Division of Occupational and Professional Licenses (DOPL), told the House Resources and Conservation Committee the division is completing a multi-year consolidation of licensing systems, addressing workforce turnover and working through long-standing cash-balance issues for board accounts.
Redish said the division regulates more than 250,000 licensees, supports more than 45 boards and commissions and has moved boards into a consolidated office space to centralize services. To modernize licensing, the division contracted in April 2023 to replace 11 legacy systems and began a phased rollout of a new system called OASIS. More than half of licensees moved to the new system on July 1, 2024, and remaining licensees transitioned on Nov. 4, 2024.
Redish outlined operational challenges: high turnover in some job classifications (he reported a fiscal‑year‑2024 average turnover rate of 26.9 percent, with a current turnover rate of 11.6 percent), difficulty consolidating 11 different accounting practices into a unified board accounting system, and legacy cash balances that accumulated over many years. To address financial issues, the division has developed projection documents for boards, used temporary rules to reduce fees where appropriate, moved some licenses to two‑year renewal cycles, and proposed legislation to consolidate certain boards and for limited fee holidays.
Redish also listed agency legislative priorities and pending bills, including a controlled‑substances update, a cash‑balance renewal bill, a possible merger of the residential care facility administrators and nursing home administrators boards, contractor accountability legislation, and a bill on criminal background checks and fingerprinting. He told the committee the division is “continuously maturing” and prioritized customer service and public safety while the agency implements the new licensing platform.
Members thanked staff for the briefing and one legislator described a positive in‑person experience using the division’s customer service desk.
