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FirstEnergy shows Elyria council how residents can report streetlight outages online
Summary
FirstEnergy representative Nick Edseris demonstrated the company’s web-based streetlight outage reporting process for council members and staff, explaining ticketing, account-number handling and steps to escalate unresolved outages.
A FirstEnergy representative briefed the Elyria City Council on the company’s online streetlight outage reporting system and encouraged residents and city staff to use it to create trackable work orders.
Nick Edseris, FirstEnergy’s local contact, walked council through the online form and emphasized that reporters should use the "multiple street lights" option when several lights are out so crews do not treat the report as a single-service repair. He also explained that the site…
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