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Consumer counsel backs VoIP quality standards, seeks edits; bill would ban remote‑connection fees
Summary
The Office of Consumer Counsel backed a bill requiring providers to report voice‑service quality for VoIP customers and a ban on remote‑connection fees, while seeking technical edits to protect consumers and clarify the scope (wireline/facilities‑based services).
The Office of Consumer Counsel told the Energy and Technology Committee that it strongly supports a bill to require quality‑of‑service reporting for voice‑over‑IP services and a separate ban on remote‑connection fees. The OCC said the change would better protect customers who rely on telephony service for 9‑1‑1 and for service reliability comparisons.
Scope and exclusions: Rhianna Ash of the OCC explained the bill aims to reach wireline,…
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