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Riverside manager seeks consultant study of city operations, staffing and IT security
Summary
City Manager Josh told council he will issue a request for qualifications for a single consultant to conduct a citywide organizational assessment focusing on staffing levels, service demand, contracting vs. in-house work, data practices and IT security; council members were asked to submit feedback before the Feb. 18 meeting.
City Manager Josh told Riverside City Council he plans to issue a request for proposals or qualifications to commission an organizational assessment of city departments that will analyze staffing, service demand, contracting practices and data workflows.
The manager said the city budget included funds for the study and that he wants consultants to produce "firm recommendations" supported by data on staffing levels, whether functions should be performed in-house or contracted, and an implementation plan that prioritizes recommended changes. He said the review should cover administration, finance, community development, public service, police and fire and include an employee survey to assess organizational culture.
"One of the ideas or the benefits of doing a study like this is that as we've kind of moved pieces around over the last 3 years ... it's a good opportunity for somebody to come in and look at our data, look at the calls we actually run," the manager said. He asked council to provide feedback on the draft scope over the next two weeks and said he will bring a revised document back at the Feb. 18 meeting so council can consider a motion to accept the RFQ language.
The manager said that for a city Riverside's size — "right around a 100 employees maybe a little bit less" — a single medium-sized consulting firm could conduct a holistic review of all departments. He identified specific topics for departments: budget and payroll processes in finance; economic development and code enforcement links in community development; work-order and highway maintenance data for public service; and shift schedules and staffing math for police and fire.
Council members were given the opportunity to raise additional items; the manager asked that any council feedback be emailed before the next meeting so it can be incorporated.
No formal action was taken other than direction to staff to circulate the draft and collect council input ahead of the Feb. 18 meeting.
