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Insurance regulator cites backlog, IT overhaul and fraud staffing in fiscal 2026 request
Summary
The Maryland Insurance Administration projects a $57.9 million fiscal 2026 allowance, plans an IT replacement with higher cost estimates, and described a backlog of roughly 3,000 property and casualty complaints; the administration seeks permanent conversions and additional fraud investigators.
The subcommittee reviewed the Maryland Insurance Administration’s fiscal 2026 budget, operations and planned information technology upgrade as acting Insurance Commissioner Marie Grant outlined work to reduce a consumer complaint backlog and to modernize an aging tracking system.
Scott Benson of the Department of Legislative Services summarized the analysis and said the fiscal 2026 operating allowance increases by $1,100,000, or 1.9%, to $57,900,000 and includes 13 new regular positions alongside a net decrease of seven contractual full‑time equivalents. Benson noted the agency’s insurance tracking system originally began planning in 2019 and that previous project cost estimates varied.…
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