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County seeks bid waiver to hire GSD for EnerGov/Tyler permit software training under grant
Summary
Clallam County asked commissioners to approve a bid waiver and contract with Global Solutions Development (GSD) to deliver implementation and department-crossing training for the EnerGov permit system, to be funded by a public-health infrastructure grant running through June.
County staff requested a bid-waiver approval at the Jan. 27 work session to contract Global Solutions Development (GSD) for training and customization related to the EnerGov/Tyler permit system. The work would be funded by an existing public-health infrastructure grant that expires June 30.
Background: County departments rolled out a Tyler EnerGov permit system last summer. Staff said the vendor's implementation support was disrupted by turnover within Tyler and that departmental users across planning, environmental health, building and GIS struggled to complete workflows.
The county requested GSD as a technical, cross-departmental trainer and implementer because GSD's team is composed largely of former Tyler employees with experience customizing EnerGov for local government workflows. "If you have to go outside of Tyler to implement a Tyler product, this is the company that really can best document its expertise," a staff speaker said.
Why it matters: staff said training and customization costs are covered by the public-health infrastructure grant; the contract amount with GSD in the packet was $36,000, with some grant flexibility if overruns occur.
Questions and next steps: commissioners asked whether the expense was budgeted and expressed interest in pressing Tyler Technologies for better service in future contracts. County staff said the grant was originally budgeted for training and related needs but the planned use evolved once implementation problems emerged. The county plans to bring a bid-waiver and contract to the Feb. 4 regular meeting for decision.
Quotations in context: "Tyler has suffered extreme turnover ... our onboarding has been very disjointed," a staff member said. "We're not getting the results we needed."
Ending: Commissioners signaled support for moving the waiver and contract forward for formal consideration on Feb. 4; staff will proceed with contract paperwork if the board approves the waiver.
