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North Little Rock Electric Department previews redesigned customer website, Spanish translation and outage map
Summary
Electric Department staff demonstrated a redesigned public-facing website that includes a new outage map, a news feed, quick links for bill pay and service start/transfer and Spanish translation. Staff said the site will launch Feb. 3 and urged customers to verify phone numbers for outage texts.
The North Little Rock Electric Department showed the City Council a preview of a redesigned public-facing website on Jan. 21, highlighting features intended to make billing, outage information and customer service easier to find.
Presenter Brian (last name not given), speaking for the Electric Department, said the new home page removes an image carousel in favor of direct messaging; the site adds quick links for paying bills, reporting outages and starting or transferring service, a live outage map and a news section for chronological customer updates. He said the site will offer dynamic Spanish translation for typed content and will launch Feb. 3.
Council members and audience members asked whether the change affects the My Account portal used for billing; staff said the My Account application is unchanged and the redesign is for the public-facing website only. Staff also said a mailer was recently sent to customers asking them to update phone numbers because the city plans outage-testing texts.
The demonstration was presented as an informational item; no council vote was needed. Staff encouraged customers to check contact information in their My Account or contact their alderman if they do not receive the mailer.
