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CTA board retreat builds a draft vision, presses staff for measurable success outcomes and governance clarity
Summary
At the offsite retreat board members drafted a working vision statement, debated values and governance roles, pressed staff for a focused set of measurable success outcomes, and recorded a closing vote to adjourn.
Board members used the retreat to work through longer‑term direction for the Chicago Transit Authority. After a “why” exercise where members described personal motivations for serving, the board proposed a working vision and discussed values and governance practices.
Directors settled on a working vision draft: “To be a globally recognized rapid mobility leader that excels in safety, reliability and accessibility.” The board framed that vision as the destination staff should use when proposing measurable success outcomes and asked staff to prioritize a short list of outcomes (for example: customer experience net promoter score, on‑time…
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