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911 renovation and new CAD system enter testing; contracted ambulance visibility remains a concern
Summary
Council members reported progress on the 911 center renovation and testing of an upgraded computer-aided dispatch system, but said the new system will not force contracted ambulances to broadcast location data and that a county study is ongoing.
City officials reported that renovation of the Burton 911 center is under way and that the new computer-aided dispatch (CAD) system has entered testing. Council and emergency responders, however, cautioned that the new CAD will not be able to override contracted ambulance companies that choose to disable location broadcasts.
The update is significant because better dispatch tools and a renovated 911 center affect emergency response times and coordination among multiple…
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