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BRN enforcement and investigations units report caseload declines from recent peak, staffing limits remain
Summary
BRN enforcement and investigations leaders reported that the agency has reorganized reporting materials and continues recruitment and process improvements while investigators and probation monitors operate near agreed workload limits.
BRN enforcement and investigations leadership presented updated dashboards and operational changes to the committee, including separate reporting tables for enforcement, investigations and intervention to make workloads and performance measures easier to track.
Shannon Johnson, enforcement division chief, said the board separated enforcement, investigations and intervention reports in the packet to allow for focused review. She told the committee the board joined the National Council's five‑year pilot study tracking participant outcomes, and that BRN has shifted to Complaint Prioritization and Referral Guidelines (CPRG) to triage intake before cases go to DFI or BRN…
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