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Operations department details staff transitions and rising tech support needs; hotline calls jump over 1,000 in a year
Summary
Acton’s operations division described recent retirements and departures, plans to hire a project coordinator and technology lead, and reported the town hotline logged more than 1,000 additional calls in FY24 compared with FY23; IT help desk tickets remain above 2,000 annually.
Tom (assistant town manager) and Operations staff presented the FY26 Operations Department budget, described recent staffing transitions and highlighted service metrics for the hotline and IT help desk.
Officials said the department now manages 28 town facilities (about 217,000 square feet) and supports more than 500 technology users across town government. The department’s leadership team is handling several near‑term personnel changes: the CIO/operations…
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