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New veterans agent Derek Hanscom outlines caseload, benefits awarded and outreach plans
Summary
Derek Hanscom, Norwood's new veterans agent, briefed the Board of Selectmen about ongoing claims activity, Chapter 115 recipients, VA benefits awarded and plans to seek VA accreditation and a hometown‑heroes banner program.
Derek Hanscom, the Town of Norwood’s new veterans agent, told the Board of Selectmen he has overseen a smooth transition since starting in October and described a rising caseload and outreach plans.
Hanscom said the office has handled an average of "three appointments per week" initially that has risen to about five per week since the new year, and that staff field multiple phone…
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