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Council approves solid‑waste fee changes and transition to single franchise for citywide service
Summary
Council approved an ordinance amending the fee schedule for solid waste and recycling to complete the transition of Castle Hills service into the city’s Republic Services franchise; the ordinance passed unanimously and staff outlined a public outreach program and cart exchanges for affected residents.
The Lewisville City Council approved an ordinance on Jan. 27 amending the fee schedule for solid waste and recycling services to align the recently annexed Castle Hills area with the city’s exclusive franchise with Republic Services.
Aaron Russell, Director of Public Services, told council the Community Waste Disposal (CWD) contract serving the Castle Hills area expires Jan. 31, 2025, and that council previously selected an option to consolidate service with Republic Services to standardize weekly collection citywide. The transition reduces some Castle Hills routes from twice‑weekly to once‑weekly collection (per the franchise model) and includes a rerouting to balance workload across collection zones.
Staff described an outreach campaign that included media releases, newsletters, weekly social posts, videos, mailers, an interactive website lookup (enter an address to see service day and zone) and an Everbridge phone call scheduled to reach customers. Staff said Republic began delivering new Republic carts in Castle Hills during the week of Jan. 27 (staff reported approximately 2,000 carts delivered the first day) and that residents may set out their CWD carts for final collection; CWD recycling carts will be collected with the final CWD pickup and will be removed. Staff said residents may purchase additional carts from the franchise provider if weekly service increases the risk of overflow.
Councilmembers praised the communications work and citizen reposts that helped publicize the change. The city attorney read the ordinance caption into the record; the council voted to adopt the ordinance and declared an emergency in the captioned language. The motion passed 6–0.
Staff will continue outreach during the transition and monitor customer service issues as routes change; staff said they will direct residents to the city website and the interactive address lookup for specific collection days and zone information.
