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Department of Revenue implements HB 409, HB 935 and HB 1100 and outlines 'myNVD' portal and dealer TOP controls
Summary
The Georgia Department of Revenue told the appropriations committee it implemented House Bill 409 (school bus portal insurance data), House Bill 935 (Back to Blue donation option) and House Bill 1100 (expanded fleet renewals), launched several customer-facing tools and plans a myNVD portal and tighter TOP inventory controls to limit fraud.
Robert, Department of Revenue spokesman, told the House appropriations committee that the Department of Revenue (DOR) implemented several bills from the last legislative session, rolled out new county-facing payment and kiosk features, and is developing a customer portal to add online title and transaction services.
The department implemented House Bill 409 in July to add insurance information to the existing school-zone/school-bus portal and to enable governing authorities to notify insurers after multiple violations in a jurisdiction, Robert said. He said the department put the change in place quickly because it extended an existing portal.
On House Bill 935 — the “Back to Blue” option on vehicle registrations — Robert said DOR augmented a range of payment channels so every registration path can accept a donation. “So far since January…we have collected over $44,000 in donations from all platforms,” Robert said, citing dealer, in-person and online receipts. He said the agency plans to add the donation option to kiosks once a second kiosk vendor is in place.
House Bill 1100 widened an existing fleet-renewal process to include trailers and clarified government-vehicle plate procedures, Robert said. He described other operational work the department completed in 2024, including implementing a drives API that lets counties accept over-the-counter credit-card payments and interface directly with the state drives system; he said 28 counties were implemented at the time of the briefing.
DOR has upgraded ticketing and in-lobby customer communications so customers can receive text updates and post-transaction surveys, which has increased response rates and improved customer-service measurement, Robert said. He also described a new “check my purchase from a dealer” tool that shows where a dealer transaction is in the ETR process so customers can track title and plate issuance without calling the call center.
Looking forward, Robert described the department’s myNVD customer portal plan. The initial rollout will target individual Georgia vehicle owners and will include an online replacement-title service, the ability to report a vehicle sold or traded, and title transfers between customers with accounts. A later phase will add business customers and more complex electronic-title processes, including keeping ELT (electronic lien and title) records electronic when a vehicle is refinanced and participating in national electronic-title transfer standards promoted by the national association referenced in the briefing.
Robert also said DOR is proposing steps to reduce TOP (temporary operating permit) fraud by regulating dealer TOP inventory — issuing TOP numbers based on prior-year sales plus a growth allowance and enabling dealers to request more TOPs through the dealer account. The department is consulting dealer associations on this approach and plans communications and account notices when dealers approach their limits.
The presentation closed with questions from committee members, who complimented DOR staff including assistant deputy commissioner Francis Watson, chief of staff Austin Gibbons and legislative director Joe Snowden for responsiveness to constituents and local businesses.
