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City explains utility billing changes, new online bank-direct option to speed payments
Summary
City staff outlined changes to utility billing cycles and new online bank-direct payments that cut processing time from 10–14 days to 2–3 days and shift fees to a percentage model.
City customer service staff detailed utility billing operations and a recent billing system upgrade at the Jan. 28 Titusville City Council meeting, explaining how the new online bank-direct (OBD) option and vendor changes affect customers and city processing times.
Customer Service Manager Carrie and Utility Billing Coordinator Carla walked Council through the billing cycle. The city uses four meter read cycles; reads are uploaded daily and bills are generated every Wednesday (except months with five billing weeks) and mailed the following day. Paper bills remain the bulk…
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