Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Public Assistance reports progress on Alaska Connect portal, ESAP and same‑day service amid IT modernization plans
Summary
The Division of Public Assistance briefed senators on operational improvements: the Alaska Connect client portal, an elderly simplified assistance project (ESAP), text reminders that boosted response rates, same‑day office service in many locations, and planned IT migrations off a mainframe through 2028.
Deputy Commissioner Emily Ricci and Commissioner Heidi Hedberg reported to the Senate Health and Social Services Committee on Jan. 23 that the Division of Public Assistance has implemented several customer‑service and IT changes aimed at reducing backlogs.
The division launched the Alaska Connect Portal (accessible via myAlaska) to allow clients to apply for benefits, renew, report changes and upload documents. Ricci said text messaging reminders substantially improved interview answer rates…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
