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Attorney general’s Consumer Assistance Program cites $1.9 million in recoveries, expands home‑improvement work
Summary
Assistant attorney general Christopher Kurbits and staff described the Consumer Assistance Program’s statewide complaint mediation, consumer recoveries and a new home‑improvement specialist that has driven hundreds of thousands in refunds.
The state’s Consumer Assistance Program, a long‑running joint effort of the attorney general’s office and the University of Vermont, returned nearly $1.9 million to Vermonters in the reporting year and is expanding targeted services for home‑improvement complaints, program leaders told the Senate Economic Development, Housing & General Affairs Committee.
“It's a super exciting and dynamic program,” Christopher Kurbits, assistant attorney general and director of the Consumer Assistance Program, said during testimony February 12. Kurbits described a model that pairs a five‑member professional staff with roughly 40 student practitioners who assist with complaint intake, letter mediation and trend analysis.
Lisa Jensen, assistant…
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