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Panel hears bill to shorten insurer response time for complaints, allow longer value‑added pilot programs
Summary
Senate Bill 23 would require insurers and agents to respond to inquiries from the Insurance Commissioner about consumer complaints within 14 calendar days and allow rebate or value‑added pilot programs to extend beyond the current one‑year limit.
Senate Bill 23 would require insurers and producers to respond to inquiries from the Kansas Insurance Commissioner concerning consumer complaints within 14 calendar days and would allow rebate or value‑added pilot programs to run longer than the current one‑year statutory pilot period if additional time is needed to determine whether the program meets statutory criteria.
Eileen, Revisor of Statutes, told the Senate Committee on Financial Institutions and Insurance the bill amends KSA 42‑404 (the statute addressing unfair methods of competition or unfair and deceptive acts or practices) to add a 14‑calendar‑day response requirement for inquiries about complaints and to allow the extension of pilot programs beyond one year. The bill also amends KSA…
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