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Council approves United Way-led tenant assistance program, adds quarterly reporting requirement
Summary
Cleveland City Council approved ordinance 1197-2024 to fund a United Way-led tenant assistance initiative that uses 211 intake, local mediation and legal referrals; council added an amendment requiring quarterly reports on program activity.
Cleveland City Council’s finance committee on an emergency vote approved ordinance 1197-2024 on a United Way-led tenant assistance program that will use a centralized 211 intake system, local mediators and legal referrals to respond to landlord-tenant disputes and related housing needs.
The program is structured as a roughly three-year initiative that uses 211 as the “front door” for calls, routes cases to partners including Cleveland Mediation Center, 5th Christian Church and legal aid tenant lines, and includes an evaluation partnership with Cleveland State University to track outcomes and identify which…
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