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Council discusses repeated customer complaints about Republic trash service; staff to collect complaint data and review contract terms
Summary
Council received numerous complaints about inconsistent trash collection after a severe snow event and instructed staff to obtain complaint mapping from Republic, request performance-bond documentation and to review contract terms for performance remedies.
Several councilmembers raised constituent complaints about Republic Services’ residential trash collection during and after the recent winter storm and asked staff to collect data, map complaint locations and seek contract-related performance details.
Councilmembers and residents reported missed pickups, overflowing dumpsters and mixed results when crews returned. The mayor and other council members said the city has received repeated, similar complaints over the past two years and asked residents to…
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