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DVS exam‑scheduling report: 77% of applicants took tests outside home county; department pilots weekend and all‑Class D sites to increase capacity
Summary
Driver and Vehicle Services reported on exam scheduling for FY24: 77% of applicants took road tests outside their home county; real‑time statewide appointment availability exists, but the department did not meet its 14‑day appointment target for FY24. DVS is hiring examiners and piloting dedicated Class D and weekend appointments.
Driver and Vehicle Services delivered its statutorily required report on exam scheduling and road‑test availability to the Senate Transportation Committee.
Key measures and findings: DVS focused on three performance measures — ability to take an exam in the applicant’s home or adjacent county (required by law), real‑time availability on the DVS website, and obtaining an appointment within 14 days of request. The department reported that about 77% of applicants took tests outside their home county during FY24. DVS also confirmed the website…
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