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Commission reviews staffing, customer‑service and safety metrics
Summary
Support services reported recruitment challenges, improvements in web contact response and a sharp decline in safety incidents and lost days in 2024 compared with 2023.
Glendale Water and Power support services told the commission January 22 that recruitment remains a national challenge, customer‑service response improved in 2024 and safety incidents and lost days dropped materially year over year.
Why it matters: staffing affects the utility’s ability to perform valve exercises, plan checks, outage response and other core services; customer‑service performance shapes public experience during outages and billing…
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