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Buckeye consultant reports measurable gains in development services continuous-improvement effort
Summary
City consultant Dr. Lisa Custer and staff told the City Council that three years of continuous-improvement work in Buckeye’s development services has produced measurable time and cost savings, higher staff morale and hundreds of improvement ideas; officials outlined next steps including broader rollout, more training and deeper use of EnerGov.
Mel Gibson, assistant to the city manager, opened a City of Buckeye workshop presentation by telling the council staff were providing an update and not seeking policy direction.
Dr. Lisa Custer, the process-improvement consultant who reassessed the department’s work, told the council the development services group has shifted culture and produced measurable results after three years of organized continuous-improvement (CI) work. “There is joy in the organization,” Custer said, adding the program has created “limitless possibilities.”
The reassessment highlighted specific tools and outcomes. Custer said staff are using an idea-collection platform (Connexus) that held about “375 ish ideas” as of her November review, with roughly “208 complete.” She reported roughly $1 million in productivity savings and…
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