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FirstEnergy staff walks Lorain council and residents through online streetlight reporting and response
Summary
A FirstEnergy representative demonstrated the company's web-based streetlight-reporting tools, answered council questions about ticketing and multiple-outage reporting, and agreed to consider improvements such as map/GPS selection; council granted extended time for the presentation.
The council granted FirstEnergy representative Nick Casares extended time to brief members and residents on reporting streetlight outages and service requests.
Casares told the council the "best way" to report outages is through FirstEnergy's website or the mobile interface and walked the council through the steps, including selecting "report a streetlight" and choosing "multiple" when more than one light is out so crews address…
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