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Berrien County highlights new recruitment videos, CTE partnership and AI options for 911 staffing
Summary
Berrien County 911 Director Caitlin Sampson showed recruitment videos produced pro bono, described a Career Technical Education partnership to build a dispatcher pipeline, and outlined where artificial intelligence might assist call handling as the center recruits five new telecommunicators.
Caitlin Sampson, director of Berrien County 911, told the county board that the dispatch center is using short recruitment videos and a pilot Career Technical Education (CTE) program to address staffing shortages and to build a local pipeline of trained telecommunicators.
Sampson said the county won a free recruitment-video package from vendor Zybex and used footage from the county dispatch center and partner agencies. “Welcome to Berrien County 911. I'm Caitlin Sampson,” she said in the presentation. The videos include short staff interviews and calls to action intended for social media and the department website.
The videos feature current telecommunicators and public-safety partners. Bobbie, a Berrien County telecommunicator, said in one clip, “I love my job because I love helping people.” Tony, a…
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