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DHHS staff map 'playbook' to smooth youth transitions from DCYF to adult services
Summary
Department of Health and Human Services associate commissioners described an internal Kaizen event that produced a standardized playbook and monthly coordination meetings to improve transitions for youth moving from Division for Children, Youth and Families care into adult developmental and Medicaid services.
The Department of Health and Human Services told the House Health, Human Services and Elderly Affairs Oversight Committee that staff used a Kaizen event to map roles and create a playbook to ease transitions for youth moving from Division for Children, Youth and Families (DCYF) custody into adult developmental and Medicaid services.
Patricia Tilley, Associate Commissioner, and Chris Santanello, Associate Commissioner, said their teams convened staff from the Bureau of Developmental Services, DCYF and the Bureau of Family Assistance to identify bottlenecks and clarify decision points. "They actually identified that we also need to bring in the Bureau of Family Assistance because they handle eligibility," Tilley said. "We pulled this out and we identified a couple of areas of…
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