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Riders and residents raise paratransit, shelter and frequency concerns during WeGo public comment
Summary
Three speakers during public comment told the board about paratransit access problems, requested shelters at specific stops, later bus service and problems with quick-ticket processing at retail outlets.
During the meeting's public comment period, three members of the public told the board about problems accessing WeGo services and requested improvements to stops and schedules.
Chanel Matthews described repeated issues with paratransit service for her mother, a rider with multiple sclerosis. Matthews said multiple drivers have refused to back into her driveway despite a written instruction in the account notes asking drivers to back in; she described an incident when a driver pulled up with a side lift and…
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