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WeGo board approves updated code of conduct, adds passenger responsibilities and clarifies device rules
Summary
The WeGo Public Transit board approved revisions to its code of conduct, renaming the policy, tightening language on passenger cooperation and shared-mobility devices, and directing staff to add clearer employee-protection language in the summary.
WeGo Public Transit’s board voted to approve revisions to its code of conduct during its January meeting, adopting updated language on passenger responsibilities, shared mobility devices, and how the system will display the policy to riders.
Board and staff said the changes modernize an older policy and reflect recent branding and operational changes. The board also instructed staff to correct minor wording and to add an explicit callout in the summary protecting WeGo employees from interference.
The revised document replaces references to “MTA” with the transit system’s branding, updates the summary to state that riders must have a ticket, fare or pass in their possession to board the next available vehicle, and prohibits private commercial services on WeGo property without express written consent. The revision also adopts language aligned with Federal Transit Administration guidance for “shared urban mobility devices,” prohibiting riding e-scooters or e-bikes through station lobbies or corridors while allowing customers to walk devices into facilities or place bicycles on front-of-bus racks.
During discussion, board members confirmed the policy allows closed alcoholic containers but forbids open containers. Staff clarified that passengers may place bicycles on front-of-bus racks and may bring personal mobility devices on board if carried or secured; the prohibition focuses on unsafe use inside buildings or concourses. The board requested that the summary language be tightened to explicitly state employees must not be interfered with or assaulted.
Staff said the code’s appeal process under the CEO will include a named designee for practical handling, and that references to specific facility names (such as the former Music City Central) were updated to reflect current property names. A corrected summary paragraph and small typographical fixes were noted and will be made before publication.
The board approved the item as presented and amended, and asked communications staff to prepare outreach materials and post the updated code at transit centers and online.
The vote: motion carried (approved).
