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Agency of Digital Services says storage demand and billing timing are driving SLA increases
Summary
At a Jan. 24 Senate Appropriations Committee hearing, Agency of Digital Services officials told lawmakers that rising SharePoint storage demand — including body-camera video — and the timing of SLA billing are driving increases in internal service fund charges to state agencies and may be behind recent budget adjustment requests.
The Vermont Senate Appropriations Committee on Jan. 24 heard from the Agency of Digital Services (ADS) about rising costs billed through ADS service-level agreements (SLAs) and the challenges the agency faces aligning those bills with agencies' budget calendars.
ADS Chief Financial Officer Kate Slocum told the committee that ADS recovers most of its costs through internal service funds and a demand-side SLA that bills executive-branch agencies — and in some cases the legislative and judicial branches — for enterprise services such as hosting, document management and identity software. "That rate structure has not changed since the creation of our agency ... those rates were developed in 2017, and it is 2024," Slocum said, describing pressure on ADS finances from unchanged hourly recovery rates.
The nut of the committee's discussion was that…
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