Metro reports BRT opening, ongoing fixes to platform gaps and paratransit upgrades; commission urges continued outreach

Madison Metro staff reported on access features and early operational issues from the recently opened BRT corridor, summarized steps underway to reduce boarding gaps, and outlined upgrades to paratransit scheduling and rider notification systems.

Transit staff (Metro) told the Transportation Commission that most BRT stations include raised warning bumps, wayfinding tiles, audible and visual real‑time signs and marked wheelchair boarding locations. Metro staff said 11 stops still require bus pad improvements systemwide and that BRT drivers are learning to pull close to center‑platform stations to minimize the horizontal gap between bus and platform.

“Drivers needed to get used to pulling up to the platform. So there were larger gaps between the platform and the bus… This is improving, but it's still a work in progress,” Metro presenter said, and encouraged riders to report incidents so staff can follow up with individual drivers.

Metro staff described several issues and fixes: - Boarding gap and bridge‑plate deployment: some riders who do not use wheelchairs still need bridge plates; there is not yet a reliable way to signal drivers automatically when a non‑wheelchair rider requires the plate. Metro said driver training, increased supervision, and possible technological solutions are under consideration. - Platform gap: drivers and mechanics have adjusted rubber rails and continue training; Metro explained limitations from vehicle body design and suspension and said incremental improvements have reduced but not eliminated the gap. - Paratransit improvements: Metro is piloting new route‑optimization and online scheduling software that will allow online reservations, automated “ride is X minutes away” notifications and may enable electronic fare payments; staff said the project could roll out late this year or early next year.

Commissioners and members of the public raised concerns about station safety, riders crossing outside crosswalks to access center platforms, and the need for proactive rider outreach. Metro said it will continue station tours, training sessions and increased on‑street supervision. Metro’s operations staff also said it will host public information sessions in spring and coordinate further outreach when the north–south BRT project enters public design phases.

Why it matters: the BRT rollout changes boarding patterns and station design in ways that affect riders with disabilities, people using bikes and pedestrians. Metro staff emphasized that early operational adjustments and rider feedback are key to making the system accessible and safe for all users.