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DRA defends RIMS upgrade after reporting $14.4 million revenue uplift in FY24 and outlines operating costs
Summary
Department of Revenue Administration officials walked the committee through the agency——s new RIMS tax system, the $14.4 million in FY24 revenue uplift it generated, the legal cap on transfers to a revenue-uplift fund and the transition of maintenance costs into the operating budget once the capital appropriation ends in 2025.
New Hampshire Department of Revenue Administration Commissioner Lindsey Step told the Finance – Division I committee that DRA——s new Revenue Information Management System (RIMS) replaced a 1990-era system and has improved collections and taxpayer service while producing measurable revenue gains.
"Our mission is to fairly and efficiently administer the tax laws of the state of New Hampshire," Step said in opening remarks. She described RIMS as a commercial, off-the-shelf tax administration platform (Fast Enterprises' GenTax) installed in partnership with the Department of Information Technology.
Revenue uplift and the debt service cap
DRA reported $14.4 million in RIMS-generated revenue uplift for fiscal year 2024. That uplift is the additional revenue the agency attributes to improved notices, reminder letters, automated payment plans and better use of federal tax data now possible…
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