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Regional directors report uneven rollout of Veil eCare; McKenzie County highest user

2137317 · January 21, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

At an Appropriations Human Resources Division hearing, three regional directors told lawmakers that tele-evaluation service Veil eCare went live in 2024 and reduced hospitalizations where used, but utilization varies widely across counties; McKenzie County reported heavy use while several rural counties report little or no uptake.

Shar Farrell, regional director at Northwest Human Service Center in Williston, told the Appropriations Committee that “Veil eCare Services” went live in her region in February 2024 and has shown a “quite a positive impact.” She said McKenzie County had the highest usage in the state and that other local law-enforcement agencies in her region — including Divide County and Williams County sheriff’s offices and Tioga and Williston police — were using the system.

Farrell said Northwest staff are notified of Veil interventions and follow up within 24 hours, usually within 12, and that most activations do not result in hospitalization. “Most of the time when a Veil is…

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