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Pennington County 911 to train Mead County dispatchers, piloting AI tool for quality assurance
Summary
Pennington County’s Emergency Communications Center will host a two‑week training exchange for Mead County dispatchers and approved a 12‑month CommsCoach pilot to accelerate quality assurance and training, at a reduced pilot price. Commissioners supported the collaboration and purchase after staff and user‑board endorsement.
The Pennington County Emergency Communications Center will provide a two‑week training exchange to assist Mead County, whose dispatch center lost multiple staff at once, and the county approved a 12‑month pilot purchase of CommsCoach, an artificial‑intelligence quality‑assurance tool, at a discounted pilot price.
Emergency Services Director Kevin Carley briefed commissioners on both items. The training plan calls for Mead County dispatchers to come to Pennington County for one week of…
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