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Council hears staff plan for TextMyGov messaging module, staff to finalize rollout
Summary
City staff presented TextMyGov, a two‑way texting module that integrates with IWERKS to create work orders and mass notifications, and outlined costs, languages and monitoring procedures during the Jan. 21 council meeting.
City staff presented a proposed addition to the city’s citizen‑service platform — the TextMyGov module that integrates with the IWERKS work‑order system — during the Jan. 21 Terrell City Council meeting.
Public Services Director Glenn Caldwell introduced the proposal and said the module would let residents text a short code (the presentation listed a short code) to report issues, receive automated replies, and create work orders in IWERKS. Staff demonstrated that the system supports keyword routing, Spanish‑language responses and photo…
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