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DHS pauses IRIS case‑management rollout, hires outside firm to rework implementation
Summary
After providers raised deployment concerns, the Department of Human Services paused its IRIS case‑management rollout, contracted Alvarez & Marsal for independent project and program management, and said it is rebuilding governance and provider engagement.
The Department of Human Services told the Joint Committee on Appropriations it paused the IRIS case‑management rollout after provider concerns, engaged an outside consulting firm and re‑designed governance to include providers and families.
"We stopped, and that was at the request of the providers," Shawnee Rectenbaugh, DHS cabinet secretary, said about the project pause. DHS later contracted Alvarez & Marsal to advise on the effort and to assume project management responsibilities while DHS reorganized internal leadership.…
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